eHour G-Cloud 15 Public Sector

Verify eHour for procurement

eHour is time tracking software for timesheets, attendance, billable hours, utilisation and project reporting. It has been awarded a place on G-Cloud 15 Lot 2b (framework reference RM1557.15), giving UK public sector buyers a compliant procurement route.

eHour weekly timesheet interface
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Check the award record

eHour has been awarded a place on the UK Government's G-Cloud 15 framework, making it easier for UK public sector organisations to procure eHour through a compliant and streamlined process.

There is no mandatory standstill period for G-Cloud call-offs. An award can complete as soon as your own approvals are in place.

Test the product against your controls

These controls show how eHour handles approval authority, access boundaries, audit evidence and connections to your existing systems.

Features

Route timesheets through the right approvers

Configure multiple approval levels and place approvers in the order your process requires. Each timesheet follows that defined route before completion.

Assign access by responsibility

Choose from eight roles: Admins, Managers, Reporters, Client Managers, Project Managers, Line Managers, Team Managers and Time Trackers. Line managers see and approve their direct reports, team managers their teams, and project managers only time booked to their projects.

Trace every timesheet decision

The audit trail records every submission, approval, edit and rejection with user and timestamp, while locked periods prevent additions or changes after close, with approved and pending timesheets locking automatically.

Connect identity and data

Manage user access. Use SSO through Microsoft Entra ID or Google. SCIM 2.0 supports user provisioning from your identity system.

Connect your systems. Use the REST API to move data between eHour and your other systems.

Security and compliance facts

eHour operates an ISO/IEC 27001-certified Information Security Management System, is Cyber Essentials certified and complies with GDPR. Controls include TLS 1.2 or higher in transit, AWS-managed encryption at rest, role-based access control, audit logging, vulnerability management and penetration testing.

eHour is supplied by TE-CON B.V., which has developed and supported the product for more than 10 years with an EU-based product and support team. For due diligence, eHour can provide its ISO/IEC 27001 certification details, current Cyber Essentials status, hosting and data-processing information, and descriptions of the technical and organisational security controls in place.

See the privacy policy for the full data processing position.

  • ISO/IEC 27001

    The Information Security Management System has been certified by Amtivo UK since 2024.

  • Cyber Essentials

    Certification under the UK government-backed scheme was renewed on 26 July 2026.

  • AWS hosting in Ireland

    eHour is hosted on Amazon Web Services in Ireland, within the EU. All production data is stored and processed within the EEA.

  • GDPR and employee privacy

    eHour complies with GDPR and does not include GPS tracking, screenshots, keystroke logging or activity monitoring.

Review the submitted service information

Use the service documents to assess scope, security, onboarding, support, data handling and contract terms before making an award. The submitted price is €4.99 per user per month when billed monthly, excluding VAT.

The information here mirrors the Service Definition submitted to G-Cloud 15 so this page and the procurement document stay in step.

Service scope

Included
Time tracking via timesheets and stopwatch, project, task, client and team management, budget and cost tracking, reporting and data export, role-based access and approvals, and API access for integrations.
Optional
Integrations such as Jira and identity providers.

Hosting and deployment

Model
Multi-tenant SaaS hosted on Amazon Web Services in a public cloud environment, fully managed by the supplier.
Data location
All production data is stored and processed within the European Economic Area, using AWS regions located in the EU.

User access and identity

Authentication
Supported authentication methods include username and password, single sign-on via external identity providers such as Microsoft Entra ID and Google, and optional multi-factor authentication.
Permissions
Access within the application is restricted using role-based permissions.

Onboarding and support

Onboarding
In-application onboarding for new users, plus an online knowledge base with getting started guides.
Support
Email and in-application support, Monday to Friday, 09:00 to 17:00 CET.

Data portability and exit

Export
Customers can export data at any time during the contract and at termination, through built-in exports or the API.
Formats
CSV and XLSX.
Deletion
On termination, customer data can be permanently deleted in accordance with agreed retention periods.

Availability and maintenance

Availability
Best efforts to maintain 99.5% availability during business hours, 09:00 to 18:00 CET.
Planned maintenance
Performed outside business hours where reasonably possible, and communicated in advance.

Resilience

Design
Managed cloud infrastructure with redundancy, monitoring and automated recovery mechanisms provided by AWS.
Detail
Further technical details are available on request.

Constraints

Not included
On-premise deployment, custom software development, and customer-managed infrastructure are outside the scope of the service.

Complete your supplier checks

Ask for the framework, security, privacy and service documents your team needs to record its decision.

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Frequently Asked Questions

How can a public sector body buy eHour through G-Cloud 15?
You can buy eHour through G-Cloud 15 by defining your requirements, checking eHour against the published service documents and your Statement of Requirements, recording your selection process and entering into a call-off contract under RM1557.15. Schedule 7 allows direct award, or a two stage or multi stage competitive selection, with negotiation available as an optional module in a multi stage competition. There is no mandatory standstill period for call-offs, but your organisation's procurement rules and approvals still apply.

Where is eHour data hosted?
eHour is hosted on Amazon Web Services in Ireland, within the European Union. All production data is stored and processed within the European Economic Area. The supplier is TE-CON B.V., a Dutch company based at Herengracht 551, 1017BW Amsterdam, Netherlands.

How is eHour priced?
eHour costs €4.99 per active user per month when billed monthly, exclusive of VAT. Annual billing receives a 10% discount on the total yearly price and is paid once per year in advance. There are no usage tiers, feature tiers or minimum user commitments. Users can be added or removed at any time, with changes reflected in the next billing cycle. The price includes all core features, API access, standard integrations, onboarding, the knowledge base, and standard email and in-application support during business hours. A 14-day free trial includes all features and requires no payment details.

How long does the G-Cloud 15 framework run?
The stated framework term is 6 August 2026 to 5 August 2030. An individual call-off contract is governed by its own agreed term and the applicable framework documents.

What happens to our data when the service ends?
Exit arrangements and data-handling commitments must be checked in the applicable Service Definition and call-off documents before award. Ask us for the current documents so your team can verify export, retention and deletion arrangements rather than relying on a website summary.